Training

ctcLink is a large system with many capabilities. As such, systemic training will be a crucial component of a successful implementation. The training will consist of the following:

  • Canvas self-paced training courses
  • Instructor-led online training
  • User-acceptance training
  • End-user training

Visit the ctcLink Training page to learn more and enroll in training courses on Canvas.

Help Resources for Employees

  • Visit the web page Employee How-Tos for help with essential tasks in ctcLink based on your role and department.

Listservs

The following listservs offer resources and perspectives on specific areas of interest. Click on the links to subscribe.

  • {ctcLink} News – Subscribe to the {ctcLink} Connect blog
  • {ctcLink} Mobile – Information about mobile upgrades, fixes, downtimes
  • {ctcLink}CSSupport – Campus Solutions (CS) – Academic Advisement, Campus Community, Campus Self-Service, Financial Aid, Recruiting and Admissions, Student Financials, Student Records
  • {ctcLink}SME_FIN – Finance (FIN) – Accounts Payable, Accounts Receivable, Billing, Commitment Control, Expenses, Financials, General
  • {ctcLink}FinAidSupport – Financial Aid (FA) – Assessing Eligibility, Authorizing/Disbursing Aid, Awarding and Packaging/Repackaging, Direct Loans, Disbursement, Federal Applications, Pell, Perkins, Return of Title IV Funds, Satisfactory Academic Progress, Self-Service, Work-Study
  • {ctcLink}SME_StuFin – Student Financials (SF) – Billing, Cashiering, Collections, Fee & Tuition Calculation, General Ledger Interaction, Payment Plans, Refunds, Student Receivables, Tax Forms
  • {ctcLink}SME-HCM – Human Capital Management (HCM)  – Absence Management, Benefits, Payroll, Employee Self-Service, Faculty Workload, Manager Self-Service, Talent Acquisition Management – Recruiting, Time and Labor, Workforce Administration
  • {ctcLink}SME-rpt – General Reporting  – Reporting tools and functionality, query training and development (if you completed the first query training course you are already subscribed)
  • {ctcLink}-Coding – General Coding
  • {ctcLink}-Security  – ctcLink Security
  • {ctcLink}-OAAP –  Online Admissions Application Portal Admins

Email Updates

Regular updates are sent to employees via email. To view these, check your email or go to the ctcLink Updates web page.